Shipping Policy

ORDERS & SHIPPING

Important Note on Shipping Delays: Due to COVID-19, our carriers have been experiencing shipping delays. Some orders may appear stuck in transit or not registered as they work their way through our carrier's systems. We are working hard with each carrier to ensure your orders reach you safely. We truly appreciate your patience and understanding! Please feel free to email us at help@soakwellbeing.com if you have any questions.

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Processing Time

Orders are processed within 1–3 business days of receipt from our warehouse and orders will ship out once processed. Therefore, delivery-time quotes begin when the package leaves the warehouse after completing the 1–3 business days of processing.

During sales or promotional periods, orders may take an additional 1–3 days to process.

Orders placed after 2 p.m. IST Monday through Thursday will begin processing the following day.

Orders placed after 2 p.m. IST Friday and on the weekend will begin processing starting on the following Monday unless Monday is a major holiday, at which point orders will begin processing on Tuesday.

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How quickly will I receive my order?

It typically takes up to 1-3 business days to process your order. At checkout, you will be able to select your own shipping method from "Standard Shipping (2-5 Business Days)" within INDIA. Please note all shipping options and times do not account for our processing time of 1-3 business days.

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Which countries do you ship to?

Currently, the product is available for INDIAN market only. On Request, we can ship our products to other countries but packing and shipping charges would be calculated on location and country basis. Shipping outside India will be only done to the locations where reputed courier services are present.

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How can I get free shipping?

Currently, as a part of our launch offer, we are providing free shipping pan India on all orders. The free shipping option will be automatically selected for you at checkout.